Website: https://alphaconcontainers.com Business Name: Alphacon Containers Contact Email: support@alphaconcontainers.com
At Alphacon Containers, we are committed to customer satisfaction and stand behind the quality of our shipping containers and trailers. If you are not fully satisfied with your purchase, please review our return and refund guidelines below.
1. Return Eligibility
Customers may request a return within 30 days of delivery. To qualify for a refund, the following conditions must be met:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- A receipt or proof of purchase must be provided
Returns that do not meet these criteria may be declined.
2. Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or modified containers/trailers
- Clearance or final sale items
- Items damaged due to misuse or improper handling
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within a reasonable timeframe.
Please note:
- Shipping and handling fees are non-refundable unless the return is due to our error
- A restocking fee may apply for certain commercial or custom orders
4. Damaged or Defective Items
If your order arrives damaged or defective:
- Contact us within 48 hours of delivery
- Provide your order number and photos of the issue
- We will arrange a replacement or refund at no additional cost
5. How to Initiate a Return
To begin a return:
- Email support@alphaconcontainers.com with your order number and reason for return
- Wait for approval and return instructions
- Ship the item using the provided label (if applicable)
6. International Returns
Return policies may vary by country. Customers outside the U.S. are responsible for return shipping costs unless the item is defective.
7. Contact Us
If you have any questions about this Return & Refund Policy, please contact us: 📧 support@alphaconcontainers.com 🌐 https://alphaconcontainers.com